Our support commitment
We will try to answer all questions and provide fixes or work-arounds for any bugs or problems as promptly as possible. Registered users get priority, but we will also help users who have not yet registered their software. We promise that you'll never be ignored or receive a useless canned response when you send email or post a question to IMSL Software.
English is the preferred language of communication, but if you don't write in English well enough to describe your problem, please write in your native language and we'll refer your question for translation by one of the helpful user group if we don't understand it.
Please read the information below on Common Problems and search the FAQ and the XLink/Win Help file before you send a message to be sure that your question is not a routine one which could be answered more quickly from these sources.
This page provides support information and links for XLink/Win and CASIF/Win software. If your question is not related to software, please see one of the information topics at the left.
Reported problems in version 2.8, corrected by 2.84
Run-time Error 380 in Port Settings when using USB-serial adapter with Win7
Appears to be due to a bug in some USB-serial drivers. Version 2.84 has some changes to try to bypass the problem. Work-around is to edit the COM port number directly in the ini file using the Edit INI file function.
Some problems converting Expense and ToDo data for transmission to OZ organizers
Version 2.84 corrects the reported problems, including an incorrect feature setting in the models.dat file.
Reported problems in version 2.7b, corrected by 2.8
File access errors and Permission Denied errors in Windows Vista
Due to conflicts with UAC and internal changes in Windows between XP and Vista. Version 2.8 was changed to avoid these problems. The default application data and user data directories are changed as a consequence.
USB-serial adapter does not work in Windows Vista
Some drivers not working correctly in Vista. Version 2.8 was changed to avoid the problem for common USB-serial adapter models.
Help not appearing in Windows Vista
Microsoft dropped support for WinHelp in Vista. Version 2.8 was changed to use HTML Help, or you can download add-on support for WinHelp from Microsoft.
New Databases not appearing correctly when a Macro is created first
Bug fixed in version 2.8.
Multi-line fields not copying or exporting correctly to Excel via clipboard
Fields with embedded linefeeds need quotes on the clipboard, added in version 2.8.
Internet links on Help menu not working correctly
Problem with blanks in path names, fixed in version 2.8.
Different instructions needed for YO/ZQ-500/530
Updated in instruct.dat file in version 2.8.
Need more information?
You will find answers to many common questions about our software and about Casio and Sharp organizers in general on the Message Board.
You may also find these hints and tips on how to use the software and the organizers helpful.
This is normally due to temporary Internet congestion or server problems. Please try again later, preferably at a less-busy time of day. If the problem persists, contact IMSL Software to check on the server status.
Run the installation program xlw1627.exe (16-bit version) or xlw3228.exe (32-bit version) and follow the standard installation and setup directions.
You will be prompted to select your organizer model during installation. You can change it afterwards under Settings/Organizer Model. See the note below if you need to change between Casio and Sharp.
If you do not have a valid registration number from IMSL Software, then your software is an unregistered trial version for which you must pay the registration fee to register (yes, even if it came in a Brand X kit which didn't mention that the software was a trial version copied from the Internet).
To register your copy of XLink/Win or CASIF/Win, see How to Register.
This would be due to one of these three reasons:
Send us a message with your name and original email address. We'll look it up.
Verify that you are entering your name correctly - remember that your registration number is tied to your exact name.
If you are using the same name and number as before, then probably the new version of the software requires a different registration number than your previous version. IMSL Software changes the registration numbering scheme from time to time to distinguish OEM versions of the software and to combat piracy.
You may be entitled to a free upgrade if you have registered a previous version of the software recently, so contact IMSL Software to ask. Even if you are required to pay for an upgrade which is multiple releases beyond your old version, registered users can upgrade for half the price of a new registration.
The 16-bit version adds an UnInstall entry in the Xlinkw folder and on the Start menu under XLink Win. Click on this entry to un-install the software completely.
The 32-bit version adds an entry to the UnInstall list under Add/Remove Programs on the Windows Control Panel. Locate the XLink Win entry and click Add/Remove to un-install the software completely.
You do not have to un-install the software before you upgrade to a new version or re-install.
Update to XLink/Win 2.8 - it fixes these problems without the need to turn off UAC or make manual modifications to your installation.
We try to list all the supported models, but there are a lot of them - if you can't find yours on the list then select the closest supported model (and send us a note!).
There are 5 families of Casio diaries which are generally compatible within a family. The first 3 are supported:
and the last 2 are not supported:
There are at least 9 families of Sharp organizers which are generally compatible within a family (detailed table).
The first 5 Sharp organizer families are supported:
and the last 4 are not supported:
Communications will work if you select the right family. However there are some significant differences between models within families, so it's always best to select the closest model.
Versions prior to 2.4: If you have a Sharp organizer and see only Casio models, then you have not correctly selected your model during installation. You can either re-install, or just edit the Xlinkw.ini file with a text editor and change the line which reads:
(no trailing period). You will then see Sharp models under Settings/Organizer Model.
If you don't have a free COM port, then you must free one up, at least temporarily - the Casio and Sharp organizers require a free COM to connect to the PC. If you have only one COM port, and it's being used for a serial mouse, then re-boot Windows temporarily without the mouse (you can run XLink/Win using the keyboard). Or get a PS/2 mouse instead. If you have only USB ports, then you must buy a USB serial adaptor (such as http://www.dealextreme.com/details.dx/sku.5859).
If your COM port has an IRQ conflict, then you probably need to re-arrange your ports. Try this:
COM1 (IRQ4) - free for organizer connection or other serial devices
COM2 (IRQ3) - serial mouse (if any), or internal modem (if any)
COM3 (can share IRQ4) - internal modem (if any)
Do not leave gaps in your COM port numbering (e.g. using COM4 without having a COM3). Do not try to share the same IRQ between two COM ports which must be active at the same time (a serial mouse is always active in Windows).
You can check your system IRQ usage in Win9x/NT/XP under System Properties/Device Manager/Computer Properties.
You can check on COM port availability in XLink/Win under Settings/Port Settings - click the Test button.
If the COM port you want to use has the wrong type of connector (9 pin vs. 23-pin), then you can either buy an external adaptor, or try swapping the internal cables connecting the COM ports to the system motherboard.
This problem is almost always due to an incorrect driver. Many USB-serial adapters are sold with drivers than only work on WinXP. The driver may appear to install correctly on Win7, and be reported as working, when in fact it is not working properly. Check the internet or contact the manufacturer for an updated driver.
If no message appears in XLink/Win when you try to send data from the organizer, then the program is receiving nothing on the COM port. First make sure that you are putting XLink/Win into Receive mode before you transmit data from the organizer. If you still see no reaction, it probably means that either you have the wrong COM port, or the COM port is not working, or the cable is not connected properly. You should check for each of these possible problems systematically, following the directions under Communications Troubleshooting in the XLink/Win Help file.
On the other hand, if an error message does appear, then it means something different.
XLink/Win tries to describe correctly any error it sees on the COM port, in the communications protocol, or in the data format. All errors are shown in the on-screen log (under Show More), and are recorded to the file Receive.log, Transmit.log, or Synch.log depending on which operation you are running.
Sometimes random errors are caused by problems such as low batteries on the organizer (watch for display flickering and dimming when you try to communicate), or a loose cable (make sure that you have pushed it into the socket firmly and securely at both ends).
If you have a persistent error which you don't understand, and you have tried the suggestions under Communications Troubleshooting in the Help file, it would probably be best to send us a message and ask for advice rather than struggling with the problem.
Make sure that you have the correct model selected in XLink/Win, and that you are following the proper communications procedure for your organizer as described in the manual.
If your problem is to do with TEL or BCD free fields, Memo title lines, or file numbers for the models which support multiple files for Telephone or other data types, please read the sections on these topics in the XLink/Win Help file.
If you can't figure out the problem from the Help, then please contact IMSL Software .
We'll normally want the following information to diagnose the problem, so you can save some time by including it:
Please don't send huge email attachments containing uncompressed screen shots or complete copies of your program directory.
Transferring data in either direction requires bi-directional communication, so if you can send or receive, the link is working in both directions. (The one exception to this is the Casio Illuminator models. They send the first record before requiring a bi-directional exchange at the end of the record, so if communication stops after successfully sending the first record, it may mean that your link is only working in one direction.)
Make sure that you have selected the correct model number in XLink/Win. Sometimes different models are compatible when receiving data, but not when sending data. The binary data file (.CAS or .YOL) is generally not compatible between different models, and must be re-generated from text data if you change models.
Both the Casio and Sharp organizers are very sensitive to exact communications timing. XLink/Win attempts to adapt to all models with any speed of PC. You should first verify that you have the correct model number selected to be sure that XLink/Win is using the right timing (for example, the protocol is compatible between the SF-5990SY and the SF-6900SY, but the timing is not). There are rare occasions when a timing error may occur anyway with a particular combination of organizer, PC, and data content. If possible with your model, try a slower baud rate. If you can identify a particular record which is causing the problem, try deleting it. You may also want to try varying the parameter RELAXFACTOR in the Xlinkw.ini file, or the Quick Init setting on the Settings menu for Sharp YO/ZQ models (read about these parameters in the XLink/Win Help file). Please let IMSL Software know about any such problems in any case.
This happens when your system has more than about 750 Mbytes of RAM. Unfortunately this is a known bug in Microsoft's DAO libraries which cannot be fixed without extensive modification of XLink/Win. Some idiot amateur programmer at Microsoft didn't allow for more than 512 Mbytes of free memory at the time they first wrote these libraries, and later versions are not backwards-compatible. Ironically it works fine in the 16-bit version of the code. The only solution is to temporarily modify your boot parameters to boot Windows with less than 750 Mbytes of RAM (see maxmem parameter in the Boot.ini file for WinXP, or BCDEdit for Vista). It does not work to dynamically reduce your free memory to less than 512 Mbytes by running other applications.
Vbrun300.dll is a standard Microsoft system file, the Visual Basic 3 run-time library. It is not included in the installation package because most systems have it already. If you don't have it on your system already, a quick web search will turn up hundreds of download sites, but this is the official Microsoft download page for Vbrun300.dll.
Users of previous versions should note that the xlinkw.ini parameter file is no longer stored in the program directory in version 2.8. It is now stored in the users's application data directory, and can most easily be accessed using the new Edit INI File function on the Settings menu. You may still find a file named xlinkw.ini in the program directory which is left over from the previous version, but this copy is no longer used by version 2.8.
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